Terms of Sale/Refund Policy
Full payment, including shipping and handling is required with each order. All orders placed in Colorado are subject to sales tax (6.85%). If customer is tax exempt, exemption certificate must be sent or faxed to us with to first job.  No work will proceed until payment is received. No refunds are given once your order has been placed. No partial refunds for work not completed.

File Requirements
All files must meet our printing specifications.  We cannot process orders that do not meet these requirements.  Failure to meet these requirements could result in printing errors, which do not warrant refunds.  If you have questions about your file format/setup and want to check with us before ordering, please contact us.

Turnaround Times
Files are sent to the printer every Tuesday at noon (MST).  If your files have been submitted and payment has been received, this is when your turn-around time begins.  Please note that if we are unable to print your files because they do not conform to our file requirements, your job status will return to "On Hold" and your turnaround time will be reset.  Business days are Monday through Friday. Holidays, Saturdays and Sundays do not count when calculating turnaround.  Cancellation of an order based on turnaround time is only allowed if the original order clearly states that the job is time-sensitive and it cannot be shipped by the contracted date. 

Card Savvy nor our contracted printer is not responsible for delays or problems during the printing process.  In the event of delay, we will work with the client on an appropriate remedy.  Card Savvy also assumes no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery, equipment breakdown, illness, etc.

Changing Files Once Sent to Press
Once a job has been submitted and sent to the press, no changes are allowed to the order, artwork, job characteristics, or turnaround time.  If the order has not yet gone to press, you may pay the $25 cancellation fee and place a new order.
 

Complaints
All complaints must be submitted within 24 hours of receipt of job. Should the job contain manufacturing errors and/or defects, we will rerun the job at no charge. We maintain the right to judge what a manufacturing error and defect is.  If the job contains errors in file design/setup, the cost of re-running the job is the responsibility of the client.  You are 100% responsible for the accuracy of your layouts. Please proofread all layouts carefully. You certify that you own the rights to use the image(s) being reproduced on your order.  As postal regulations are subject to change, you are also 100% responsible for complying with current mailing restrictions for postcard backside layouts. Check w/ your local Post Office.

Indemnification
The customer will indemnify and hold harmless the Card Savvy and our printer from any and all loss, cost expense, and damages on any and all manner of claims, demands, actions and proceeding that may be instituted against the printer on the grounds alleging that said printing violates any copyright or any proprietary right of any person.